Frequently asked questions
Custom Patches & Keychains: Frequently Asked Questions
Answers to the questions we hear most before an order gets started. Looking for something specific to one patch type? Each product page has its own FAQ section too.
Getting started & artwork
Embroidered, woven, PVC, chenille, dye sublimation, leather and faux leather, bullion, blank, and felt. See all patch types for details on each.
Yes, embroidered and PVC keychains built the same way as our patches, just scaled down and finished with a metal split ring.
Yes. Send over your logo, image, sketch, or even just a rough concept, and our art team will prepare it for production.
Vector formats like AI, EPS, PDF, and SVG are preferred since they scale cleanly, but high-resolution PNG or JPG files work fine for review too.
Usually, yes. We offer vector conversion and embroidery digitizing to clean up and prepare artwork that isn't production-ready as-is.
Yes. If you have Pantone (PMS) references for your brand colors, send them over and we'll match as closely as the material allows.
Send us your artwork, the product type you want, size, quantity, backing preference, and your deadline. We'll put together a free quote and digital mockup from there.
Pricing & quantity
25 pieces, across every product we make, whether that's patches or keychains.
As low as $0.30 per patch on large orders. The final price depends on size, design and quantity, and we quote every order individually. Small orders start at 25 pieces.
Yes. Per-piece pricing generally improves as order quantity increases, most noticeably at 100, 200, and 500-plus units.
Yes, though our 25-piece minimum and pricing apply separately to each individual design.
Proofs, samples & production
Yes. Every order gets a free digital proof so you can review the design before anything goes into production.
Depending on the product and order size, we can provide a photo of the pre-production sample for your approval before the full run starts.
Yes. Clear photos and measurements of an existing patch are usually enough for us to reproduce or closely match it.
Sew-on, iron-on, hook-and-loop (Velcro-style), and adhesive backing are all available, depending on the product. Each product page lists which options fit that material best.
Yes, with the right heat-press backing for the cap material. Let us know it's going on a hat and we'll recommend the right setup.
Need it faster? Ask about rush. We charge no rush fees. Standard turnaround is 8 to 10 business days after proof approval, so let us know your date when you request a quote.
Shipping, reorders & support
No. Shipping is free worldwide.
Yes. We keep past designs on file, and you can reorder as-is or request changes to quantity, size, colors, or other specs.
Contact us with photos and your order details. If there's a genuine manufacturing or quality issue on our end, we'll work with you on the right resolution.
Explore More Custom Patches
See how we make patches for specific teams, and browse related products.
Helpful guides
Still have a question?
Send us your artwork and details and we'll get back to you with a free quote and digital proof.
Request a free quote